Refund policy
Last Updated: June 2026
Customer satisfaction is important to us. If you experience any issues with your order, please contact our support team and we will do our best to help.
Refund Requests
We do not accept returns. However, if your order arrives damaged, defective, incorrect, or if there is a significant issue with your purchase, please contact us within 30 days of delivery.
To help us review your request, please provide:
- Your order number
- A description of the issue
- Photos or videos showing the problem, if applicable
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, we may offer a replacement, store credit, or refund after reviewing the issue.
Lost Packages
If your package is lost in transit or has not arrived within a reasonable timeframe, please contact us. We will investigate the issue with the shipping carrier and work toward a resolution.
Refund Approval
All refund requests are reviewed on a case-by-case basis. Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear on your account after it has been processed.
Contact Us
If you have any questions or need assistance with your order, please contact us at:
Email: adivvobusiness@outlook.com
We aim to respond to all inquiries within 24–48 business hours.